Professional Experience

Operational analytics grounded in frontline experience and advanced AI training

Operational Administrator with an MSc in AI, three years of frontline Scottish health and social care, and hands-on AI industry experience

A Unique Healthcare AI Journey

My career represents a rare convergence of three critical domains: frontline Scottish healthcare delivery, advanced AI technical training, and practical AI implementation experience.

From February 2023 to June 2026, I worked across three Scottish care organizations—delivering domiciliary care to 300+ patients, providing residential care for 48 adults with learning disabilities, and supporting vulnerable populations through palliative and end-of-life care. This experience gave me direct insight into NHS Scotland's unscheduled care pathways, care coordination challenges, and the real-world data generation that happens in healthcare settings.

Simultaneously, I pursued MSc AI training at the University of Stirling while working with Appen and Telus International on AI model training and data annotation. This combination allows me to build healthcare AI solutions that are not only technically sophisticated but also practically implementable and grounded in the realities of care delivery. I understand both the technical requirements of AI systems and the clinical context in which they must operate.

Career Timeline

July 2026 - Present

Operational Administrator

Care sector organisation, Scotland

Operations, reporting, and workflow automation—identifying areas for improvement in operational procedures and delivering automated business processes on the Microsoft 365 platform, turning manual administrative work into reliable, repeatable systems

Key Contributions:

✓Process improvement: identifying and implementing changes to enhance efficiency across operational procedures
✓Monthly operational reporting (workforce absence and recruitment metrics)
✓Designing and building automated workflows with Power Automate: HR-to-payroll flows, return-to-work processes, onboarding with tracking
✓SharePoint information architecture, document control with Quality Assurance, and employee file storage migration
✓HR and recruitment administration support, cross-functional workflow design, and e-signing processes
✓Building toward data engineering in parallel: Azure (AZ-900, DP-203 track), ETL pipelines, advanced Power BI (PL-300)

Focus: Microsoft 365, Power Automate, SharePoint, Excel, Power BI, process automation

2023 - October 2025

MSc Artificial Intelligence (Completed)

University of Stirling

Advanced study in AI, machine learning, and health data science while building healthcare analytics portfolio

Key Contributions:

✓Dissertation: Behavioral modeling using UK Census data
✓Built 9 healthcare analytics and AI projects
✓Specialized in healthcare predictive analytics and medical AI
✓Achieved 85%+ accuracy in NHS A&E wait time prediction
✓Processed 620K+ health records with GDPR compliance

Focus: Python, PyTorch, TensorFlow, scikit-learn, Pandas, Streamlit, SQL

Feb 2025 - Mar 2025

Care Assistant

1st Class Care Solutions Limited

📍 West Lothian & Clackmannanshire

Domiciliary care delivery as trusted partner with local councils, providing person-centered care and 24-hour intensive support

Key Contributions:

✓Person-centered care planning and delivery
✓Medication administration and personal care
✓Mobility support and enablement services
✓24-hour intensive support coordination
✓Focus on independence and dignity in care

Focus: Care documentation systems, medication management, NHS pathway coordination

Mar 2025 - Jun 2026

Care Worker

Camphill Blair Drummond

📍 Stirling

Residential care for 48 adults with learning disabilities in community-based living model

Key Contributions:

✓Supporting 48 residents with complex care needs
✓Community-based person-centered care delivery
✓Personal development and meaningful activities coordination
✓Experience with challenging behaviors and specialized support
✓Contributing to holistic care planning

Focus: Residential care systems, activity planning, behavioral support protocols

Feb 2023 - Feb 2025

Care Assistant

Avenue Care Services Limited

📍 Eastern Scotland (Fife/Falkirk region)

Domiciliary care delivery supporting 300+ patients across multiple Scottish regions through NHS unscheduled care pathways

Key Contributions:

✓Supported 300+ patients with diverse care needs
✓Palliative and end-of-life care delivery
✓Personal care, medication administration, mobility assistance
✓NHS pathway coordination: NHS 24, ambulance services, A&E, hospital admissions
✓Experience with vulnerable populations: elderly, disabled, palliative patients

Focus: Care management systems, NHS pathway documentation, medication tracking

2023-Present

Data Annotation Specialist

Appen & Telus International

Contributing to AI model training through precise data annotation, labeling, and quality assurance

Key Contributions:

✓Data annotation and labeling for machine learning models
✓AI training data preparation and quality control
✓Experience with diverse AI project types and datasets
✓Understanding of data requirements for model training
✓Quality assurance processes for AI systems

Focus: Data annotation platforms, AI training workflows, quality control systems

2024

CompTIA Data+ Certification

Professional Development

Industry-recognized certification in data analytics, business intelligence, and data governance

Key Contributions:

✓Data analytics fundamentals and statistical analysis
✓Business intelligence and data storytelling
✓Data governance and quality management
✓Data visualization and reporting best practices
✓Applied learning to healthcare analytics projects

Focus: Data analysis frameworks, BI tools, governance standards

Experience by Numbers

Years in Scottish Healthcare

Care Organizations

Community, Domiciliary, Residential

300+

Patients Supported

Avenue Care Services region

Residents at Camphill

Learning disabilities care

Healthcare AI Projects

Built during MSc AI

620K+

Health Records Processed

GDPR-compliant analytics

AI Companies

Appen & Telus International

85%+

Model Accuracy

A&E wait time prediction

My Unique Value

🏥 Healthcare Domain Expertise

✓3+ years in Scottish NHS care delivery
✓Understanding of patient pathways and care coordination
✓Knowledge of healthcare data generation in care settings
✓Insight into practical AI implementation challenges
✓Experience with vulnerable populations and health inequalities

🤖 AI Technical Skills

✓MSc in Artificial Intelligence (University of Stirling)
✓Python proficiency for healthcare data analysis
✓Hands-on experience with AI model training (Appen, Telus)
✓Understanding of data quality requirements and validation
✓CompTIA Data+ certification in analytics and BI

🔬 Scottish Healthcare Context

✓Based in Scotland, United Kingdom
✓Working knowledge of Scottish care system and SSSC standards
✓Understanding of local healthcare challenges and opportunities
✓Commitment to improving Scottish health services
✓Experience with Public Health Scotland data

🎯 What This Means

✓I build AI models that address real healthcare problems
✓Research grounded in practical care delivery reality
✓Understanding of both technical and clinical aspects
✓Bridge between AI development and healthcare implementation
✓Translate research into actionable health policy recommendations

Ready to Collaborate?

Whether you need data analytics, AI solutions, or business automation—or want to collaborate on a project—let's discuss how my experience can help.

View Healthcare Projects Get in Touch